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Refund Policy

A legal disclaimer

Effective Date: [9/18/2025]

At Dynasty Pool Services, customer satisfaction is our top priority.
We strive to deliver dependable, high-quality pool cleaning and maintenance every time. This Refund Policy explains how we handle refunds, cancellations, and credits for our services.

1. Service Satisfaction Guarantee

If you are not satisfied with your service, please contact us within 24 hours of completion.
We will review your concern and, when appropriate, provide one of the following resolutions:

  • A return visit to correct the issue at no additional charge.

  • A partial credit applied to your next service.

  • A refund if the issue cannot be reasonably resolved.

2. Refund Eligibility

Refunds or credits may be issued under the following conditions:

  • The service was not completed due to an error on our part.

  • There was damage or neglect caused by our technician during service.

  • You cancelled a prepaid service prior to the scheduled appointment and provided proper notice.

Refunds are not issued for:

  • Dissatisfaction due to conditions outside our control (e.g., equipment failure, severe weather, or water chemistry issues caused by outside factors).

  • Missed cleanings due to locked access, pets, or other obstacles beyond our control.

  • Partially used service packages or completed cleanings.

3. Cancellation Policy

  • Weekly Customers: Please provide at least 48 hours’ notice to cancel or reschedule a service.

  • One-Time Cleanings: Must be cancelled at least 24 hours in advance to avoid a cancellation fee.

  • Repeated short-notice cancellations may result in service termination.

4. Refund Processing

Approved refunds are processed within 5–7 business days and issued to the original payment method or as a service credit on your account.

5. Contact Us

For questions about a refund or service issue, please contact us directly:
📧 Email: dynastypoolservices.fl@gmail.com
📞 Phone: 941-500-4245
📍 Address: Palmetto, FL

 

We’re committed to fairness, transparency, and ensuring every customer is fully satisfied with their Dynasty Pool Services experience.

 

Dynasty Pool Services — Where Reliability Reigns, and Satisfaction is Guaranteed.

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